Effective Date: 20/07/2026
Last Updated: 20/07/2026
Privacy Policy
At mybnb.net.au (“mybnb.net.au”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use the mybnb.net.au website, create an account, list accommodation, make enquiries, make bookings, communicate with other users or otherwise interact with our Platform.
By accessing or using mybnb.net.au, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions and any other policies published on our Platform.
1. Who We Are
mybnb.net.au is an Australian online accommodation marketplace that connects Hosts offering accommodation with Guests seeking accommodation throughout Australia.
The Platform is operated under Australian Business Number (ABN):
95 458 760 201
Privacy enquiries may be directed to:
Email: admin@mybnb.net.au
Phone: 0481 230 153
Where this Privacy Policy refers to “mybnb.net.au”, “we”, “our” or “us”, it means the operator of the mybnb.net.au Platform.
2. Our Commitment to Privacy
We understand that your personal information is important.
We are committed to:
- collecting only information reasonably necessary to operate our Platform;
- protecting your information using appropriate technical and organisational safeguards;
- being transparent about how we use your information;
- allowing you to access and correct your personal information where appropriate; and
- complying with our obligations under applicable Australian privacy laws.
3. Application of this Privacy Policy
This Privacy Policy applies to anyone who uses mybnb.net.au, including:
- visitors browsing the Platform;
- Guests;
- Hosts;
- people making enquiries;
- account holders;
- business users;
- customer support enquiries; and
- anyone who otherwise interacts with our services.
It applies to information collected through:
- our website;
- any future mobile applications operated by us;
- customer support communications;
- booking systems;
- messaging features;
- email communications; and
- any other services we provide.
4. Australian Privacy Laws
mybnb.net.au is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
Nothing in this Privacy Policy limits any rights you may have under Australian law.
5. What Information We Collect
The type of information we collect depends on how you use our Platform.
5.1 Information You Provide
When you create an account, make a booking, list accommodation or contact us, you may provide information including:
- your full name;
- email address;
- telephone number;
- residential or billing address;
- account username;
- profile photograph;
- booking information;
- accommodation preferences;
- communications with other users;
- reviews;
- customer support enquiries;
- identity verification documents (where requested);
- business information (where applicable); and
- any other information you choose to provide.
You should ensure all information you provide is accurate and kept up to date.
5.2 Host Information
Hosts may also provide:
- property addresses;
- listing descriptions;
- property photographs;
- amenities;
- pricing;
- availability calendars;
- cancellation policies;
- check-in information;
- payout information;
- taxation information where required;
- business details; and
- any other information necessary to advertise accommodation on the Platform.
5.3 Guest Information
Guests may also provide:
- booking requests;
- guest numbers;
- special requests;
- stay preferences;
- booking history;
- reviews;
- saved favourite properties;
- communications with Hosts; and
- payment information processed through our payment providers.
5.4 Information Collected Automatically
When you visit our Platform, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- operating system;
- device type;
- referring website;
- pages viewed;
- date and time of access;
- session information;
- error logs;
- security logs; and
- approximate geographic location derived from your IP address.
This information helps us maintain the security, stability and performance of the Platform.
6. Payment Information
Bookings made through mybnb.net.au are processed using secure third-party payment providers, including WooPayments and its payment processing partners such as Stripe and PayPal where applicable.
For your security:
- mybnb.net.au does not intentionally store your complete payment card number;
- payment information is transmitted using encrypted connections;
- payment providers process transactions in accordance with their own privacy and security standards; and
- we may retain limited payment information, such as transaction identifiers or payment status, for accounting, fraud prevention and customer support purposes.
7. Identity Verification
To promote trust and reduce fraud, mybnb.net.au may request identity verification from Hosts, Guests or both.
Verification may include requesting:
- government-issued identification;
- proof of address;
- photographs;
- business documentation;
- or other information reasonably required to verify identity.
Identity verification helps protect our community but does not constitute a guarantee or endorsement of any user.
